INTRODUCTION TO SERVICE DESIGN

1 DAY CLASS

• Overview

This introduction to human-centered design provides a crash course focused on the service aspects of what we do.  It will introduce you to the fundamentals of human-centered design to design thinking mindset in practice. Beyond just the step-by-step methodology, take this opportunity to live human-centered design with the opportunity to build solutions through hands-on activities in order to provide better service solutions for the end-user.

• Who Should Attend
  • This program is ideal for professionals from any industry who are tasked with problem solving and are looking for new approaches to finding service design solutions
  • Anyone interested in learning about the human-centered design process as it pertains to service and customer experience
  • Individuals and groups of people in organizations (private, public, profit, not-for-profit) who are looking for new ways to create or innovate their services and customer experience
  • leaders of groups who want to spur engagement in both users and employees
• What’s In It for You
  • Overview of the human-centered design process and its potential impact on service and the customer experience
  • Appreciation for the mindsets that must be present in the design team for the process to be successful
  • Examples of successful implementation that can be used to build a case for implementing the process
  • Participation in the process first-hand during class
  • Engage with a community of like-minded people and build a support group as you implement this process

For more information about this or any of our workshops please feel free to Contact Us Here!